1. Who We Are
Responsible Energi Limited is an independent energy advisory business registered in England and Wales. We provide strategic energy procurement advice and contract management services to UK SMEs. For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Responsible Energi Limited is the data controller in respect of personal data collected through this website and in the course of providing our services.
2. What Personal Data We Collect
2.1 Data You Provide to Us
When you contact us through our website, by email, or by telephone, we may collect:
- Your full name
- Your business name and trading address
- Your email address and telephone number
- Details about your current energy contracts and usage
- The number of sites your business operates from
- Any other information you voluntarily provide when making an enquiry
2.2 Data We Collect Automatically
When you visit our website, certain technical data is collected automatically. This may
include:
- Your IP address
- Browser type and version
- Pages visited and time spent on each page
- Referring website or search query
- Device type and operating system
This data is collected via cookies and similar technologies. See Section 7 for full details.
2.3 Data We Do Not Collect
We do not collect or process any special category personal data (such as health information, political opinions, or biometric data). We do not knowingly collect data from children under the age of 16.
3. How We Use Your Personal Data
We use your personal data only for the purposes set out below. In each case, we identify the lawful basis we rely upon under UK GDPR Article 6.
| Purpose | Lawful Basis |
|---|---|
| To respond to your enquiry and provide you with an energy review or quotation | Legitimate interests (pursuing our commercial advisory activities) |
| To provide ongoing energy advisory services under a client agreement | Performance of a contract |
| To send you relevant updates, market insights, or renewal reminders | Legitimate interests — you may opt out at any time |
| To comply with legal and regulatory obligations | Legal obligation |
| To improve our website and service offering using anonymised analytics data | Legitimate interests |
4. Who We Share Your Data With
We do not sell, rent, or trade your personal data. We share data only in the following limited circumstances:
4.1 Energy Suppliers
Where you instruct us to obtain quotes or manage a contract on your behalf, we will share relevant business and contact details with energy suppliers as part of that process. We will always make clear when this is happening.
4.2 Service Providers
We may use trusted third-party service providers who process data on our behalf, including website hosting providers and email platforms. These providers are bound by data processing agreements and may not use your data for their own purposes.
4.3 Legal and Regulatory Requirements
We may disclose personal data if required to do so by law, or in response to a valid request from a regulatory authority such as the Financial Conduct Authority or Information Commissioner’s Office.
4.4 Business Transfer
In the event that Responsible Energi Limited is acquired or merged with another entity, your personal data may be transferred as part of that transaction. We would notify you before any such transfer takes effect.
5. How Long We Keep Your Data
We retain personal data only for as long as is necessary for the purpose for which it was
collected.
- Enquiry data where no contract is entered into: up to 12 months from the date of last
contact
- Client data where a contract is in place: for the duration of the relationship and up to
6 years afterwards, in line with contractual limitation periods
- Website analytics data: typically up to 26 months in anonymised form
When data is no longer required, it is securely deleted or anonymised.
6. Your Rights Under UK GDPR
As a data subject, you have the following rights in relation to your personal data:
Right of Access
You may request a copy of the personal data we hold about you. We will respond within one
month.
Right to Rectification
If any data we hold about you is inaccurate or incomplete, you have the right to request that
we correct it.
Right to Erasure
In certain circumstances, you have the right to request that we delete your personal data.
This right is subject to any legal obligation we have to retain it.
Right to Restrict Processing
You may ask us to pause processing of your data while a dispute about its accuracy or our
use of it is resolved.
Right to Data Portability
Where processing is based on consent or a contract, you may request that we provide your
data in a commonly used, machine-readable format.
Right to Object
You have the right to object to processing based on legitimate interests, including direct
marketing. We will stop processing your data for that purpose unless we have compelling
legitimate grounds that override your interests.
Right to Withdraw Consent
Where we rely on consent as a lawful basis, you may withdraw that consent at any time
without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at info@responsible-energi.com. If you
are not satisfied with our response, you have the right to lodge a complaint with the
Information Commissioner’s Office at ico.org.uk.
7. Cookie Policy
7.1 What Cookies Are
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites function correctly, improve user experience, and provide information to website owners about how their site is used.
7.2 Cookies We Use
The table below sets out the cookies used on responsible-energi.com:
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
| _ga | Analytics | Google Analytics — distinguishes unique users and tracks site usage in aggregate | 2 years |
| _ga_XXXXXX | Analytics | Google Analytics — used to maintain session state | 2 years |
| cookielawinfo- checkbox-* | Functional | Records the user’s cookie consent preferences | 1 year |
| viewed_cookie_polic y | Functional | Records whether the user has viewed the cookie notice | 1 year |
| PHPSESSID | Strictly Necessary | Maintains your session while navigating the website | Session |
| wordpress_* | Strictly Necessary | WordPress authentication — only set if you log in to the site | Session |